Help & FAQs

We understand that customer needs and requirements may change. While all orders are considered Non-Cancellable/Non-Returnable (NC/NR), CDM is happy to review requests on a case-by-case basis. Our team will work with you to explore available options, subject to CDM approval.

We want to speak to you also! You can contact us with any questions, concerns, or feedback via chat, email Sales@cdmincorporated.com or call us at 877-386-8200.

This is the quantity on hand at 8AM EST but doesn't take into account any products already sold prior to your shopping with us today. We'll be glad to provide the exact quantity available for sale by contacting CDM via chat or call us at 877-386-8200.

This is when a product on our website has no inventory and our Sales Team needs to determine a best lead time for you, or if special pricing is needed for that product. Generally RFQ’s take 24-48 hours unless a special circumstance requires more time, upon which you'll be contacted by your Sales Team member with an update on your quote.

CDM Inc. is very aware of our customers' purchasing needs, and most products listed on our website have a low or single-piece minimum. While minimum order quantities shown vary by product, CDM Inc. cannot provide quantities lower than what's shown on our website for online ordering.

This is the quantity of product CDM Inc. has secured on order for future delivery direct from the factory, and is in addition to the available stock shown. For information regarding when we expect the on order product to be delivered to CDM Inc. pleae contact us  via chat, email Sales@cdmincorporated.com or call us at 877-386-8200.

Currently our online orders ship to the United States. To enquire about shipping to a different destination, please contact us via chat, email Sales@cdmincorporated.com or call us at 877-386-8200.

CDM Inc.'s orders are shipped directly from our Turnersville, NJ, USA warehouse and fulfillment center.

Standard shipping normally takes 3-5 days ARO depending on your location. Express delivery is available on orders as desired, with pricing dependent on your chosen shipper.

The total shipping cost is based on your location, service selected and the products purchased. The total will be calculated and displayed at checkout.

Absolutely! You can use your own shipping account by entering your account number (there is displayed a specific box in which to enter your information.)

Yes! Our customers receive a detailed order confirmation immediately upon completing an online order, with tracking information forwarded when your product is shipped.

Things happen, and we're here to make it right for you! Contact CDM Inc. via email Sales@cdmincorporated.com  or call us at 877-386-8200 to arrange for a return material authorization (“RMA”) number issued by our Sales Team. Product RMAs will be issued only for defects created solely by CDM Inc. or the original manufacturer.

We understand that customer needs and requirements may change. While all orders are considered Non-Cancellable/Non-Returnable (NC/NR), CDM is happy to review requests on a case-by-case basis. Contact CDM Inc. via email Sales@cdmincorporated.com  or call us at 877-386-8200 to arrange for a return material authorization (“RMA”) number and further instructions issued by our Sales Team. 

Refunds are processed within 7 days from when we receive your returned item(s).

All orders fulfilled by CDM Inc. include a complementary Certificate of Conformance (C of C) to assure traceability of products purchased.

CDM Inc. is authorized as a distributor by the individual manufacturers named on our Manufacturers page. CDM Inc. only distributes brand new products directly from the factory in accordance with ISO and AS9100 requirements.

For online orders CDM accepts MasterCard, Visa, Discover and American Express on our secure checkout page.